CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.
- Information accurate as of December 2, 2021
- Not all programs are available in all areas. Program restrictions apply. All rights reserved.
- This is not an offer for extension of credit or a commitment to lend.
- Not all branches are licensed in every state; please contact your local office to determine eligibility.
- All loan programs are subject to Mortgage Financial Services underwriting guidelines and policies. Approvals may be subject to appraisals and other documentation. Interest rates, programs loan terms, and other information on this website are subject to change without notice.
Mortgage Financial Services, LLC is an Equal Housing Lender
Mortgage Financial Services, LLC is an Equal Opportunity Employer
Questions regarding the policies of Mortgage Financial Services, LLC should be directed to [email protected].